Hotel Al Riu

Mixed but comparatively positive: repeated notes that there is no staffed reception (self check-in via intercom/keypad), yet managers/phone contact responded to fix towel shortages and last-minute availability saved guests; responsiveness by phone is a positive.

Consistently positive: multiple mentions of 'buena ubicación', great proximity to the centre, river/mountain views and a pleasant paseo; location is a clear strength.

Mixed to slightly negative: there is a kettle/coffee point, microwave and available capsules/infusions, but practical shortcomings (no cups provided, missing items in the coffee area, empty shower gel, occasional lack of towels/duvet) reduce perceived amenity quality.

Mixed reports: some guests explicitly praised cleanliness, but several reviews mention tobacco smell in a room, mismatched/too-small sheets and towels, an almost-empty shower gel and lack of a duvet—overall slightly negative cleanliness experience.

Several strong negatives: very uncomfortable beds/mattresses, small rooms (squeezing two beds), a column intruding into the shower, humidity on the ceiling, thin walls with loud plumbing/noise and wrong-room assignments (promised mountain view but interior ground-floor given).

Mixed but leaning negative: some guests find the price acceptable for location, while others call it overpriced for the service provided—notably extra pet fees (€25 plus €50 deposit) considered excessive by pet travellers.