1215 - Ciutadella Pretty Apartment

I recently stayed at this accommodation, and, unfortunately, my experience was marred by several unexpected issues that overshadowed the positives. Firstly, while the location was great—close to shops and just a 10-minute walk to the beach—the condition of the appliances was disappointing. Most of them appeared well-used, which isn't what you expect when booking a place for a getaway. The washing machine door was locked, and it took several hours before I could recover my clothes, causing unnecessary stress. To make matters worse, the fridge broke down overnight, resulting in all our food going to waste. This was incredibly frustrating, especially after the inconvenience of the washing machine incident. Additionally, the door had a peculiar locking mechanism that caused us to be locked out due to a simple mistake. When we reached out for help, the owner was responsive but ultimately booked a locksmith at our expense—€217. This situation felt avoidable, and it left us feeling unsupported, as it seemed like a recurring issue that should have a backup plan in place. On a positive note, the owner did communicate well and arranged for us to stay in another apartment while the door was being addressed. They also replaced the fridge, but sadly, we had to throw away all our spoiled food. Overall, while there were some positive aspects to our stay, the series of unfortunate events added a significant amount of stress and disappointment to our experience. I hope the owner takes these concerns seriously and implements improvements for future guests.