186A Magnífico Apto en La Arena by R2R Consulting

Keltoum

spainhotels · 13 Aug 2024 · FR

4.0/5

“We recommend this apartment !”

The best

Perfect location and the apartment is very confortable

To be improved

Some equipments in the kitchen were not working (microwave, kettle)

Feedback from a real guest

Suzanne

spainhotels · 19 Sep 2023 · GB

0.5/5

“Poor customer service.”

The best

If you are considering booking 186A Magnifico Apartment in Gijon then please think again. The property is tan by R2R Consultancy. The apartment was not ready on our arrival. We had to leave for the cleaners to come in. The apartment wasn’t cleaned properly. R2R said they would provide a travel cot then last minute at 9pm said they couldn’t which meant we have to go to a supermarket and get one. They said this supermarket didn’t have one but obviously they never tried. We asked for the apartment to be cleaned again and they ignored this during our stay as well as other questions, asking for towels and toilet roll. There were no basic supplies such as tea towels or washing up liquid. The noise from the apartment next door at night was horrendous. There were homeless people knocking the door for money. On our return, we were told we could contact for reimbursement for the first night. R2R refunded the cot grudgingly 2 weeks later but nothing for anything else. They have also responded to emails with cheeky examples and using a tone rather aggressive and not interested in anything we have to say.

To be improved

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

6.5/10 · 5 opinions

Cerca de la playa

Amplio y acogedor

General summary

6.5

out of 10

Location 8.47

The property is situated close to the beach, which was positively noted.

Service 7.43

Service was complicated to obtain, but there were some efforts made by the management to address issues.

Overall Experience 7.43

Mixed feelings about condition and management, but positives were noted about location and space.

Food and Beverage 6.96

Not specifically mentioned, assumed standard quality for this hotel tier.

Value for Money 6.41

The rental price may not reflect the quality of the accommodation based on cleanliness and amenity conditions.

Amenities 5.95

Amenities were lacking with missing kitchen items, broken appliances and insufficient bathroom facilities.

186A Magnífico Apto en La Arena by R2R Consulting