Name: 1881 Madrid Ventas Hotel
Address: 269 Calle de Alcalá, Madrid, Spain
Rating: 8.9

257ra_lh

spainhotels · 31 Mar 2026

1.0/5

“Bad”

The best

Overall, my family and I had a pleasant stay at the Hotel 1881 Ventas. We occupied two rooms and even decided to extend our stay, which shows our initial satisfaction. However, the experience was severely tarnished when we went to formalize this extension. After I had already paid for the additional night for both rooms without issue, the front desk staff then insisted that we also had to pay in advance for all accumulated charges from previous days, such as parking and room service. As a very frequent business traveler, I can state that this is a completely unusual practice and far from the standard in the hotel industry, where incidental charges are settled upon final check-out. The staff's insistence, coming right after I had secured payment for the extended stay, conveyed a regrettable lack of trust towards a customer who was demonstrating loyalty. The most serious issue is that when we requested to see the official hotel policy stipulating this rule, the staff was unable to produce any formal document. They only presented a typed letter. This lack of transparency and the inflexible and bothersome attitude of the reception staff turned a good experience into a very unpleasant one. It is a shame that a hotel with good facilities fails to cultivate customer loyalty, preferring instead to generate distrust and discomfort.

Feedback from a real guest

marielt368

spainhotels · 12 Oct 2025

5.0/5

“One ok Rock in MADRID Detox European Tour 2025”

The best

the hotel was so nice and elegant,near at the airport and madrid center💜all the staff are kind and gentle…our room is amazing and the breakfast is great 🫰🏼🫶🏽👍🏻we enjoyed our vacation

Feedback from a real guest

amandad32

spainhotels · 20 Aug 2025 · HOUSTON, TEXAS

3.0/5

“Close to the Bullring”

The best

The hotel is a 10 minute walk from the Las Ventas Bullring with lots of cafes and restaurants nearby. There is paid street parking around the building, but when we were there in July 2025, all machines within three blocks were broken, so if you park on the street, there is no way to pay. (Seems like a Municipal scam, we visited the police station and the parking office - to no avail, tickets are 90 Euros.) The hotel has onsite parking for 23.10 Euros a day (not per night). The hotel was older but updated a bit. The rooms do not have peep holes or safety swing locks on the doors. The morning front desk staff was very helpful.

Feedback from a real guest

Archana

spainhotels · 31 Jul 2025 · IN

4.0/5

“Tolerable stay in Madrid”

The best

The size of the room was large for Madrid. The location was good with many practical facilities, metro station and restaurants nearby. Taxis are easily available as well.

To be improved

The rooms need better checks. First, we were given a room in which the hand shower was with very low pressure. They requested that we change the room. When I said that I had to step out, the man on the phone said that I better hurry up and get back to change the room! Since when do I need to hurry for something that isn't my fault? Once we changed the room, we realised that half the lights weren't working in the changed room! What type of management is taking care of this? Next is housekeeping. They are hardly checked and managed as well. They won't replenish coffee sachets, till I needed to remind the reception to ask them to do so.The room vacuuming doesn't result in a totally dust free floor. So one's time and energy is constantly wasted in matters that are the job of the hotel, not the guest.

Feedback from a real guest

Johanna

spainhotels · 28 Jul 2025 · US

5.0/5

“Great value. Nice staff!”

The best

The staff friendliness. They hurried to solve a problem with the AC by offering all they help to make our stay comfortable despite that incident

To be improved

I liked everything. I don’t remember anything that was negative (despite the incident with the AC)

Feedback from a real guest

Charo

spainhotels · 28 Jul 2025 · PE

5.0/5

“Cleanness, good service and good location · Cons: Nothing”

The best

Cleanness, good service and good location

To be improved

Nothing

Feedback from a real guest

1881 Madrid Ventas Hotel