2BR Home with Parking - Mountain Views Terrace | Hotel en Buenavista del Norte

Calum

spainhotels · 28 Feb 2024 · GB

1.5/5

“Would not recommend”

The best

Nice terrace and apartment.

To be improved

Garage door keys wouldn't work. Had to get neighbours to open it when car was trapped inside. They then have charged a 70eur damage deposit to 'reconfigure' the keys. Note - garage is in the basement around the corner from the property. Hard to find without instructions (especially when keys do not work). The oven did not work - despite it being shown in the photos. The property management company said that it was 'not included'. Property management company took some time to respond to the messages. We had to chase them to get a response. Overall, would not recommend considering they have asked us to pay to fix garage remote keys which never worked and how can someone damage a garage key?! You have to sign a long contract before checking into the property. I would be concerned booking this again as they are charging 'damages' which are completely unreasonable.

Feedback from a real guest

David

spainhotels · 26 Feb 2024 · ES

4.5/5

“relaxed holidays”

The best

Spotlessly clean, quiet at night, with enough space for two couples. It’s possible to move around by public transport (to Icod, Punta de Teno or Masca) but you can also park a rental car at the property (garage). We enjoyed a morning coffee in the terrace. There were cuts of water some mornings due to works in the town, but that’s something beyond control of the owners. Overall, we highly recommend it!

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

8.2/10 · 9 opinions

Spacious apartment

Great views

General summary

8.2

out of 10

Service 8.70

Standard quality for this hotel tier; however, there were delays in addressing maintenance issues.

Location 8.70

Standard quality for this hotel tier; the apartment offers nice views.

Value for Money 8.70

Good value for a spacious apartment with multiple functionalities.

Room Quality 8.20

Spacious layout with two bedrooms and two bathrooms.

Food and Beverage 8.20

Not mentioned in the reviews.

Overall Experience 8.20

Good overall experience despite some issues with cleanliness and amenities.

2BR Home with Parking - Mountain Views Terrace