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Verified reviews from real guests who have already stayed here.
Excellent location, central yet quiet, making it very convenient.
The self check-in process was simple, enhancing the overall service experience.
The apartment was very clean, indicating a positive sentiment.
Equipped with necessary amenities, but some may require maintenance.
A positive overall experience despite some drawbacks.
Food and beverage options were not mentioned, rating aligns with target.
“Passable”
“Mismanaged apartment. Pictures do not represent reality. Zero hospitality.”
There was toilet paper.
I found check-in chaotic and irritating: I was contacted in WhatsApp and received two links to the same web site which I had to visit multiple times (!) That check-in website is highly inconvenient to use due to suboptimal flow and misleading (or badly translated) directions. The key box was hanging towards the inside of the property area while the gate was closed which made it challenging to access the key. The posting on booking.com said the property had parking. In reality IT DOESN'T. The property was rented WITHOUT CHAIRS (no way to sit at the table inside the apartment). The table itself was broken. Shower section was not holding the shower head firmly, wardrobe doors in the bedroom were opening with lots of noise and required an effort. There were neither paper nor cloth towels in the kitchen. The toilet brush dissolved in many pieces during the one and only usage. The walls and doors are scratched and far from the clean picture presented in the posting. Uncomfortable pillows. The hosts spam you with feedback requests, while their apartment is screaming about non-existent hospitality. Shallow and fake attitude of the hosts. I reported them to booking.com. They take 150 EUR deposit while almost every inch inside the apartment has flaws. Still haven't got my deposit back, by the way. The hosts clearly do not care about the comfort of the guests and have no understanding of hospitality.
“Passable”
“Wouldn’t use this agency again”
The location
Very unpractical, you have to close the bedroom door to open the toilet door. The mirror in the room kept getting jammed and my kindle fell down the back and was stuck and was trying for 5 days before I finally got it back. No curtains and a shutter which jammed shut the first time we used it so had to climb in and out the room window to get in and out of the balcony. We were going back and forward about a deposit which they demanded €150 after it wasn’t made clear on the booking. The deposit would also need to paid by card before arrival and wouldn’t be refunded for up to 30 days!! Don’t recommend!
“Very good”
“Exceptional”
316 APARTAMENTO CRISTINA Nice and confortable WIFI · Las Palmas
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