4 BDRM Andalusian Villa w Cinema & Sea Views

Niloufar

spainhotels · 12 Jul 2025 · GB

2.5/5

“Great villa, but disappointing experience with deposit refund and communication”

The best

We recently stayed in this beautiful 4-bedroom Andalusian villa in Marbella and were overall happy with the property. The villa was as described—comfortable, well-located, and met our expectations in terms of amenities and style.

To be improved

however, our experience was unfortunately affected by a serious issue with communication and the return of our deposit. After checking out, the owner/manager held our €800 deposit for 11 days with no explanation. Despite multiple reminders, only €300 was returned — again, without any communication regarding the remaining amount. This lack of transparency and accountability was extremely disappointing and unprofessional. In the end, we had no choice but to file a claim through Booking.com, whose customer service was thankfully excellent and supportive throughout the process. We hope the villa management improves their handling of guest deposits, as the property itself truly deserves better representation.

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

8.3/10 · 3 opinions

Beautiful villa

Well-located

General summary

8.3

out of 10

Location 9.02

The villa was well-located in Marbella.

Food and Beverage 8.51

Specific sentiment from text, or 'Standard quality for this hotel tier' if not mentioned.

Amenities 8.50

The villa met expectations in terms of amenities.

Room Quality 8.47

The villa was as described and comfortable.

Value for Money 8.46

Overall happy with the property, a good value for the location.

Cleanliness 8.01

The villa was comfortable and met expectations in terms of amenities and style.

4 BDRM Andalusian Villa w Cinema & Sea Views