714 Iris Apartamento - Vista al mar - Cerca de tren, restaurantes, tiendas - PLAYA A 10 MIN CAMINANDO

I have been in Benalmadena several times priviously and this was the absoultely the most dirty apartament that I've seen. I checked in on Friday night (the 4th of July) and already then I discovered that the apartament was not clean - a lot of dust and dirt. On Saturday morning ( 5th of July), I found a bed bug on the bedspread and sent the pictures of it together with the photos of dirt and dust on the floor under the sofa. The host replied that they can come to the aparatament and clean it up. They appeard in the apratament the same afternoon, that was on the 5th of July - they changed the bed sheet and considered that there have not found any bed bugs. Therefore, they thought that they made "their job" and everything is fine. Unfortunately, the same evening after their "additional cleaning", I found one more bed bug, crawling on the wall and the morning after (on Sunday - 6th of July) additionally one more - this time on the floor. Then, it was obviously for me, that the place is infested with bed bugs, so I coudn't stay there in 2 weeks... I communicated it immeditely to the host and said that my expectaion is that they'll return the money back for the rest of my planned stay (that is until the 21st of July (which was 15 nights). The host's answear was the refund is not possible according to booking.com rules. However, in this case, it was due to the host's irresponsibilty and negligance that I couldn't stay. The result was that I needed to find another place to live in during my stay in Benalmadena, which caused additional costs for me. The communication with the host was hopeless since this person refused to admit or belive (?) that they have an issue with the bed bugs that they need to take care of . According to them, I'm the one who lies about bed bugs to get the money back. Well, this would be fair against me since I feel cheated by a dishonest and careless host...

Hardly any hot water in shower,lasted about 5 mins. Noise outside apartment door, mainly at night, from flapping plastic sheeting, covering an open roof, very very noisy at times.

Unfortunately the apartment above was being renovated.The noise between 9 a.m. and 3 p.m. was deafening. Forced to go out early and stay out. Thankfully I jad bus pass so trips to Malaga, Fuenguerola and Mijas were not costly.