8145b - Bonito Bungalow Costa Calma

It is situated in a Spanish living community, I was a woman travelling on my own. There was one very small corner shop which had a group of men hanging around outside. I was attacked by a dog which had a collar on so was a pet but no one came to help me. There was a fenced off gravel space with cars that had wheels and other parts missing like a scrap yard. The property itself has a very large bolt on the inside of the door and the windows opened so wide that a fully grown adult could climb through so you wouldn't be able to have them open and feel safe. I was at the property less than half a hour before leaving and had to pay for alternative accommodation. I requested a refund less than a hour of being at the property which I did not receive a response to. I have contacted booking.com several times over this situation, however I still have had my refund request denied. This property is not suitable for holidays and I definitely wouldn't take children there!!. I feel the property advertising is misleading. I would not go back there if you paid me to. Please do not book this accommodation I would hate for anyone else to experience what I did.

The Hob Not enough utensils ie scissors, no toaster We had a small issue with ant type creatures on work surface, coming from the plug socket It rained in once during the night. We had a small pool of water We think came from the roof , it didn’t really cause an issue & mop and bucket were supplied

Lack of utensils ( a corkscrew, pan lids, etc.).We didn't have Internet for the last four days and the owner didn't do anything to fix it.

the accommodation was very hot, isolation is not good so even in the night it was very hot. After telling the owner about it he brought a second fan which made it better. There were also lots of cockroaches, a big black one in the sleeping room and medium sized brown ones in the kitchen.