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Verified reviews from real guests who have already stayed here.
Generally positive feedback on the staff's attentiveness and helpfulness.
Commendable location near hospital, but issues with public transport access.
Generally positive experiences with some notable issues.
Overall good quality with suggestions for improvements.
Good value considering the location but some aspects could be reconsidered.
Basic amenities available but with scope for enhancement.
“Probably the worst customer service ever experienced.”
Firstly the Hotel is located right beside an extremely busy hospital which has lots of traffic around / outside of the hotel. The Hotel is odd, the fixtures and fittings are poorly set up, (See photo of toilet for an example). The bedside plug socket was about 3 meters away from the bed. This was typical of the standard in the hotel. The electricity was not working every morning when I woke up and every evening when I got back for 5 days consecutively. I had to go to the reception and it took 30 mins each time to get it fixed. Each time it happened the staff was indignant I was troubling them and it seemed like an inconvenience. When I complained they shrugged their shoulders and said there was working going on in the hotel and it wasn't their fault. Any time I asked to have it fixed when I went out, or did something else, it wasn't done when I got back. I had to sit on them to get it fixed. One evening they were shutting down the power for the night from 11 till 3, they put a small A4 page with font 14 text in the lift as a notice and thought everyone should have read it. However when I parked my bike outside the front of the hotel, the same manager was quickly out to move me on, looking for parking fees. Unless you have to attend the hospital and you don't want to have to travel far, and you are prepared to put up with the service, I would avoid at all costs. To be fair hospital attendees and family seems to be the majority of their customers in any case.
“Pool Clean rooms · Cons: Had to ask several times to get things topped up in the room. Gym not great and running machine out of order - sauna, jacuzzi, steam room out of order.”
Pool Clean rooms
Had to ask several times to get things topped up in the room. Gym not great and running machine out of order - sauna, jacuzzi, steam room out of order.
“Nice pool, comfy bed and nice staff · Cons: I think for the price the breakfast should be included + the terrace is not really worth the extra money (no umbrella, big but empty at the same time)”
Nice pool, comfy bed and nice staff
I think for the price the breakfast should be included + the terrace is not really worth the extra money (no umbrella, big but empty at the same time)
“Good family option in Barcelona”
Fabulous to have a pool to cool off in after hot afternoons of sightseeing. Breakfast buffet was good. Beds were comfy and nice balcony.
It’s a little further from the city centre so be prepared for that. Restaurant service was very mixed in quality and quite slow.
“+ The swimmingpool was very nice. Not crowded at all when we were there in the middle of summer. Huge plus. + The room was bigger than we expected and very nice with a balcony too. + The bed was nice and cleaning was good. + a supermarket (Lidl) is nearby, 5 min by foot. + metro is 10-15 min walk from the hotel. Downhill. But when coming back it is uphill. That wasn't a problem for us but you might reconsider if this would be a problem for you. We did not use the shuttle serrvice that they offer. · Cons: - The restaurant is very poor. Do not eat there if you have other options. The location is nice but the food tasted very bad. Not fresh. The waiters do not speak English. And they are very unfriendly and don't even talk to you. Bad experience - Be careful with the key cards. They stop working when they are in your wallets next to other cards or close to your phone. - It is not a typical tourist hotel, there are many events too for business or weddings. This is not a bad thing but we had 2 nights with parties that continued till very late (2 AM).”
+ The swimmingpool was very nice. Not crowded at all when we were there in the middle of summer. Huge plus. + The room was bigger than we expected and very nice with a balcony too. + The bed was nice and cleaning was good. + a supermarket (Lidl) is nearby, 5 min by foot. + metro is 10-15 min walk from the hotel. Downhill. But when coming back it is uphill. That wasn't a problem for us but you might reconsider if this would be a problem for you. We did not use the shuttle serrvice that they offer.
- The restaurant is very poor. Do not eat there if you have other options. The location is nice but the food tasted very bad. Not fresh. The waiters do not speak English. And they are very unfriendly and don't even talk to you. Bad experience - Be careful with the key cards. They stop working when they are in your wallets next to other cards or close to your phone. - It is not a typical tourist hotel, there are many events too for business or weddings. This is not a bad thing but we had 2 nights with parties that continued till very late (2 AM).
“Superb”
Swimming pool, room
A little far, swimming pool scolded early
Abba Garden · Barcelona
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