AC Hotel Gran Canaria by Marriott

We arrived at hotel as our flights had been cancelled so no idea where we would stay however on arrival very welcoming and very helpful locating us on a lower lever 8 as I don’t use lifts plus as breakfast is in restaurant At top of hotel the reception had it delivered to our room excellent customer service from what had been a very traumatic day . Well done to all the team

Fabulous staff, wonderful facilities!!!

I left a day early and sacrificed points because I did not like the area. It was a bit outdated but was only a couple days. Salvador at the front desk was very sweet. I let him know about the ice bucket and he helped me out the door. After I left I received a message from him to call. I did but he was not in and talked with someone. They said I left something in the safe - which I quickly panicked and remembered it was my American cash and car keys. I asked how to have those sent and he said email the description and they would respond. I received an email but it wasn't about my items - it was about the damage that happened to the table. I referred to the ice bucket that had the leak and pictures I took before. They said I would have to pay the $400. I asked about my items. I was there January 22-25. Their correspondence is delayed, they will not send me a picture of my items (someone probably spent the money), and claim the table was brand new. You can see in the pictures I took - the table was absolutely not brand new, there was wear on it and the ice bucket leak was their issue. Can someone please tell me 1) how is this my fault and expected to pay for 2) why would they not send me a picture of my items 3) why is it taking this long (getting close to a month) to resolve an issue. I have stayed at Marriott hotels for a long time and this is the worse experience. I have also emailed Marriott twice (no response except they started a case) and talked to someone on the phone. She was very nice but couldn't do much to help and basically agreed that they were keeping my things until they got their money. I am just so disgusted and trying to figure out how to resolve this but of course who cares. Plus I came back with a horrible bite on my leg. I felt it happen in bed and I still have a small circle on my leg. What a bad experience - never going back to Gran Canaria.

We holiday in Las Palmas each year and was our first time staying at this hotel. We had a lovely warm welcome when we arrived and throughout our stay the reception staff were all very polite and helpful. Location is perfect we were on the 13th floor great views being that high up was not a problem for us. Room was big and more than enough room for us both. We did have days when we didn’t have enough towels left by housekeeping but was easily resolved. Bed was extremely comfortable we slept well and great blackout curtains. Roof top pool has great views, pool was cold so only used once, I would imagine in the summer the water would be warmer. Only downside is doesn’t open until midday, so mainly went to beach which is a 5 min walk away. I can’t comment on the restaurant as we didn’t eat there.

This hotel has a very corporate feel. It's location is good - just minutes walk from Las Cantaras beach and Santa catalina Park. We were told we had been upgraded but the room seemed quite basic - possibly the upgrade was because it was on a higher floor? The beds are uncomfortably hard although that is a personal opinion. Had to report a couple of things that needed attention which were resolved quickly. Rooms could do with freshening up.

Good breakfast