Aguas de Ibiza Grand Luxe Hotel - Small Luxury Hotel of the World

We stayed at Aguas de Ibiza from 8th–16th October as a family of four with two young children, and unfortunately our experience was far from what you would expect from a five-star hotel. The most serious incident occurred in reception, where a large section of ceiling plasterboard fell directly in front of us, narrowly missing our two-year-old daughter. We were in shock, and our daughter was extremely upset. The manager was present and saw the situation unfold, yet no meaningful follow-up occurred afterwards. We were told the recent heavy rain had caused building damage, but the area where the ceiling fell had visible issues and should have been properly inspected and cordoned off before something actually collapsed. This was a major safety concern and left us feeling unsafe for the rest of our stay. We also experienced water dripping through the ceiling onto our 4-month-old baby’s head while she was napping near the door. She became very distressed and later unwell. Despite this, our wet bedding was not replaced, the room was not cleaned properly, and towels were not restocked. Housekeeping standards were far below those expected at this level. Another uncomfortable moment was when the manager approached my wife at breakfast — while she was feeding the baby and seated next to another guest — to ask how our stay was going. This was not an appropriate time or place for that conversation, especially after we had repeatedly asked at reception for a private discussion and were told the manager was unavailable. Reception staff initially told us that compensation would be provided due to the seriousness of the incidents. However, despite sending a detailed email after we left, we have received no response from management at all, which is extremely disappointing. On a positive note, many of the frontline staff were kind and helpful, breakfast was excellent, and Inez in the Kids Club was fantastic and truly made a difference during the wet mornings. Unfortunately, the combination of the safety risks, poor housekeeping, and lack of follow-up from management left us feeling that the hotel did not meet its five-star standards. This was our only holiday of the year, and it was not the experience we had hoped for.

Hotel / location was beautiful! However the service at the facilities mainly food extremely slow. Room service was the worst we've ever had waiting 2.5 hours for breakfast after it eventually arrived was shocking ! I was told the hotel would contact us after the booking with some thing complimentary however we haven't recieved anything yet

I’ve just returned from a one week stay with my family (5 of us in total) across two junior suite pool view rooms. I was exceptionally nervous ahead of our trip as I read several negative reviews online and I was fearing the worst. However, I was extremely relieved and delighted by our experience at this hotel. So much so that I came away questioning the validity of the negative reviews I read. We found the staff to be warm, personable and going out of their way to ensure we had an enjoyable stay. The breakfasts were superb - very fresh and tasty and were great choice and variety. The rooms were spacious, comfortable and with all the mod cons you could expect. It is true that the hotel needs some modernisation and investment in places to bring it back to its best but this is gentle tweaking and repair - particularly in the spa area. The rooftop area is a real wow moment - absolutely beautiful and the Peruvian restaurant is an absolute stand out. Completely delicious and the staff are wonderful. I don’t often feel compelled to leave reviews but felt I needed to, particularly to recognise the staff.

Booked a room with bath and mountain view. No bad and no mountain view from the room i got. Also i paid deposit €300,-, they said they refund it 5 days after arrival, i stayed a week, now 5 days after i left the hotel and still no refund. I tried to call and send whatsapps to the chat they reached out to me with but i just get no awnser from them. How fk rude. I want my deposit back.

Just back from a short break and honestly, we had such an amazing time! We’re so glad we chose this hotel. I was a bit nervous before we arrived as some of the reviews weren’t great, but honestly, we found them really unfair — our experience was fantastic from start to finish. When we arrived, the reception area was lovely and modern, and the staff were super friendly, welcoming, and efficient. We even managed to check in early which was a nice bonus! We stayed in one of the marina view Cloud 9 rooms, and it was gorgeous — really comfy, modern, and spotlessly clean. The view from our spacious balcony was stunning, looking out over the marina and the hills in the distance. We were lucky enough to catch some beautiful sunsets from there too! The pool areas are really lovely, with comfy sunbeds and cabanas that make it easy to relax for the day. The rooftop bar area was also really cool, with amazing views and a great vibe. The rooftop pools looked absolutely Insta-perfect! We couldn’t use them this time as we were there with our two boys, but we’d definitely love to come back for a child-free trip sometime to make the most of those areas. We ate at the poolside restaurant, which was really good (a little pricey, but it’s a 5-star hotel so not too surprising), and the breakfasts were excellent — loads of choice from the buffet plus the option to order from the à la carte menu, which was a nice touch. Also worth mentioning — the gym was really impressive! Well-equipped and much better than most hotel gyms I’ve used before, which was a big plus for us. The location couldn’t be better — overlooking the marina and just a short, easy walk to all the restaurants and bars around Santa Eulalia. All in all, we had a wonderful stay. We don’t usually go back to the same hotels, but this one has definitely tempted us to return — maybe next time just the two of us so we can enjoy those rooftop pools and bar properly

So bad. So, really, terribly, bad. Once upon a time this was probably a really nice hotel. It kind of looks the part. However once you are there, the reality hits you quite hard. The rooms are trying to be techy, however the tech doesnt work. The air conditioning blows cold, at the same temperature constantly regardless of how you set it, and it doesnt turn off. The plug sockets only work sometimes, and the wifi never works at all. The pool is dirty and the cushions on the sunloungers have seen far better days. The spa, at least, is decent and the gym is clean and smart. The staff at the reception desk stare at you blankly as if you are the only person to ever raise these issues. Which is hilarious considering we watched two other parties demand refunds and leave the hotel. They also chat away happily between them in Spanish about how ridiculous all of the complaints are - assuming that the guest in front of them doesnt speak Spanish. I do, and that bit was awkward at best and phenomenally rude at worst. Also, the fire alarm went off at 6am. Which is unfortunate and uncontrollable i assume, but was the cherry on top of a pretty atrocious experience all around.