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Verified reviews from real guests who have already stayed here.
Standard service quality for this hotel tier; one staff member entered without knocking.
Pretty close to the beach.
Standard quality for this hotel tier.
Standard quality for this hotel tier.
Standard quality for this hotel tier.
Overall, a disappointing stay due to cleanliness issues.
“Bad”
Do not stay!! I wish I could give 0 stars. There were bed bugs in the apartment. We flew in from Seville and had no issues there, neither did the people staying there after us, so we know we didn't bring these in. The itching started after the first night in this apartment. We even went to the doctor because we thought it might be an allergy. Unfortunately we didn't find the bugs until towards the end of our stay and had to book a pricey hotel. In a rush to buy a new suitcase, wash and dry all our clothes, we left some food and a plush toy behind. This is being used as an excuse for us to not get a refund as we suffer the terrible consequences of bed bugs. Never encountered such horrible treatment in my extensive travels in 15 years.
“Good”
The location was excellent in a small, quiet street close to the sea front. We particularly liked the balcony that was so big it had a sofa! Get to avoid the hot sun or the heavy rain (in our case). The flat was very comfortable and clean. Very fast wifi compared to what we are used to at home. The kitchen had all that was needed.
The rain!! Otherwise everything was fine.
“Pleasant”
Good space for two people, well functioning internet, size of fridge with separate freezer, free parking lot close by. Nice and quickly responding host.
The furniture, in particular the mattress and the sofa, could be renewed. Sofa was very dirty and the mattress uneven. Lack of some basic equipment like sponge or alike to wash dishes and one pair of towels per person for 10 days is too little. Not very bright, even on sunny days. Walls in the bathroom seemed dirty/musty.
“Exceptional”
“Lovely relaxing stay”
Great location, beautiful balcony and comfortable room and living room - perfect for a long weekend cycling trip. Host Barbara was great too - highly recommend!
“We had a very comfortable week, the facilities in the apartment suited us.”
The location in the town was great.
Not always easy to park, but good that parking is free.
Aire del Mar · Port de Pollensa
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