Alameda de Hércules - Piscina privada

Apartment was very unkept and not maintained and was quite filthy too. Pizza left in the fridge from other people…

I was very disappointed with the lack of response from the host during our stay (via all platforms) having tried to make them aware of issues following a huge rain downpour of rain on the Sunday we arrived, resulting in water running from the ceiling, (creating puddles of water in the bathroom), wet walls and excessive condensation on the windows and sills. Attempting to ease the situation, we put the heating on to help dry the apartment and opened windows to air, as it smelt damp. This subsequently attracted numerous mosquitoes into the bedrooms, resulting in us both being bitten multiple times meaning our stay in this apartment was not a pleasurable one!! We also struggled with the entry doors, needing to put our body weight against them to gain access every time we returned to the apartment. When we first arrived, we didn’t think we were able to access the building until we took this extreme action. Despite several attempts to contact the owners, the only response we received directly (and via booking.com on our reurn was as follows which seems to me like an automated response: We were attentive to the guest at all times. How can we help you?

Moskitos

The leaking roof, mosquitos because of the damp, shower head was broken, door to the terrace needs attention.

Boiler didn’t work properly through duration of stay so had limited hot water.