Alcam Valencia II

only provided 2 big towels when they knew 5 of us were staying.

We were truly shocked to find a cockroach in the apartment. My kids were terrified and cried a lot—they didn’t even want to stay anymore, which made it very hard for us to calm them down. Secondly, the bathroom sink was blocked when we arrived. We informed the host immediately, but it wasn’t fixed until the next day, so we couldn’t use it for 24 hours. Considering the condition of the apartment, the price was far too high. We stayed only 3 nights and paid €687, which felt very unreasonable for the quality provided. Unfortunately, we returned home with a bad impression and a disappointing experience. We expected a comfortable holiday, but this stay did not meet our expectations at all.

Notting

It was nasty when we arrived! We asked repeatedly weeks before if we could leave our bags there as we were landing early in the morning. All our messages were never answered, they only send messages with info but refused to acknowledge any of our messages. Check in was at 4pm, since we used the whole day to visit the city we arrived at 6pm. All the apartment was dirty, clearly from the previous group before us. I called the support number and they apologize. It took an hour for their cleaner outsourced company to come clean the place and 2 hours to clean. I complained and took photos and requested to speak with someone else (the lady on the phone could only apologize but couldnt do anything) and they asked me to send an email since it was a long weekend holiday and nobody would be available to help. Other not so nice things, the bathroom sink was clogged, we ourselved bought the liquid to unclog it. No air flow whatsoever inside the apartment. The instructions to find the apartment in the building were not clear, we had to call to figure it out, it could be easily part of the basic info message.