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Verified reviews from real guests who have already stayed here.
Staff were often described as friendly and attentive.
The water park is well-loved by children.
Rooms are spacious and comfortable.
Great for families, but improvements in food would enhance the experience.
Overall perceived value hampered by quality of food.
While the location is nice, nearby attractions were reported closed due to low season.
“Nice hotel, overpriced for the summer”
The water park was nice and the hotel has a great list of entertainment for kids. We had half board included and the pricing and the buffet was good.
They gave us bracelets that allowed us to access our room, but they never worked. When I asked reception they were not concerned. We also had a traditional key card and that worked, it just confused me to give the bracelets and then not care if they worked or not.
“Staff were lovely and helpful. Breakfast was excellent. Overall very good. · Cons: Having to pay extra money for the safe was a bit disappointing considering the price of the room. Also there is no parking available with the hotel. Well there is but it is so small it was fully booked. A small table with the patio would have been nice as well.”
Staff were lovely and helpful. Breakfast was excellent. Overall very good.
Having to pay extra money for the safe was a bit disappointing considering the price of the room. Also there is no parking available with the hotel. Well there is but it is so small it was fully booked. A small table with the patio would have been nice as well.
“Entertaining good fun clean generally good · Cons: All inclusive is cut off at 11pm !”
Entertaining good fun clean generally good
All inclusive is cut off at 11pm !
“I liked that I was offered a coffee with no charge from the buffet because the bar wasn't opened yet, and I wasn't paying for the buffet. The staff were very nice! Bedroom · Cons: We were given a bedroom facing the parking which doesn't make you feel like you are on holiday.”
I liked that I was offered a coffee with no charge from the buffet because the bar wasn't opened yet, and I wasn't paying for the buffet. The staff were very nice! Bedroom
We were given a bedroom facing the parking which doesn't make you feel like you are on holiday.
“Cant wait to go back 😀”
The hotel was exceptional as we cant wait to go back… Reception staff where all amazing especially Alvaro at reception who made sure that are needs were meet he was awesome!!! from the lifeguards who were all very attentive, to the restaurant staff also at the pool bar you guys are all incredible and thanks for an amazing holiday
All was exceptional… the best hotel I have ever been
“The Aquafun area for kids. · Cons: All was great”
The Aquafun area for kids.
All was great
ALEGRIA Costa Ballena Aquafun · Costa Ballena
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