AleSol Tenerife

The property was very clean except for the blankets that were concerning the couch. They were obviously dusty and dirty which was disappointing as they can just be washed in the washing machine. We used the extra bed blankets to cover the couches so we could sit down.

-Wasn’t the freshest, the property had a stale smell like a dirty mop had been used, the soft upholstery (cushions, fleece blankets and bed spreads) in the property smelled, I don’t think these are washed so made us feel conscious to use them, with only one thin sheet as bedding this didn’t make the evenings very comfortable as it wasn’t the warmest while we were there. -Would have been happier if curtains closed, think a double curtain rail is needed for the aesthetic look the property is going for, evenings you can see straight in. -A couple of us who are allergic to pet hair were having symptoms which would suggest pets present previously which might explain the smell in the building. Listing says pets not allowed, but at the same time says there are pet bowls available? -Fridge seal has clearly gone, as we had to keep one of the stools in front of the fridge to keep it closed to stop our food from being ruined. -Small bugs all in the kitchen, made it difficult to leave dry goods out. -Beds very hard and uncomfortable, like sleeping on a park bench. -Only one sun bed when the property pictures show 2. -No proper oven, microwave/convection cooker only, way too high to be used properly, not the best for retrieving hot food when you’re having to reach above your head or stood on a small plastic pop up step (h&s issue).

We were looking forward to sitting outside on a sunny terrace, but the terraces are on the side of the property that does not get any sun. The community pool has too little space to accommodate everyone in the complex, loungers reserved with towels and very little walking space as soon as the pool opens.

Terrible communication from the host before we arrived no instructions to check in at Garden City complex as this is a privately owned apartment within a complex not a business called 'Alesol'. They had no idea we were arriving which has happened previously we were told and they did not know if cleaning had taken place, host could not be contacted when we arrived and was of no help whatsoever until the following day if the kind lady at reception hadn't of helped and figured out the mystery of 'Alesol' for us we would have had no where to stay. No oven or freezer in apartment. No fresh towels after a few days as no cleaning service until you check out. Seems over priced from speaking to others during our stay.