Alquilaencanarias El Palm Mar

Ray

spainhotels · 30 Jan 2025 · GB

1.5/5

“We made the best of our time despite the shortcomings of the property which was sparsely furnished and equipped.”

The best

It had the basic facility to be good BUT was poor as detailed below

To be improved

Difficult and complicated process of approval after booking. Cleaning not up to standard I expect from a Booking.Com property. Clearly needed a makeover. No instructions for TV, microwave. Only free to air Spanish TV. Basics missing e.g. no plug for wash hand basin or kitchen sink. Crockery appeared sparse and sourced from a charity shop. They did have a repair to the shower done so it could be used but it should have been done before we arrived. They did have a contact text service, but frankly we didn’t use it because there was so much wrong with the studio, that I didn’t want to be constantly waiting for someone to arrive. We missed their first attempt to repair the shower because whoever came went before we could get to answer the (external) door to the complex. No linen change or cleaning service in 3 weeks and only one set of bed linen and towels.

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

6.8/10 · 16 opinions

Well-equipped apartment

Clean and with necessary amenities

General summary

6.8

out of 10

Service 7.70

Standard quality for this hotel tier; some issues but generally acceptable.

Location 7.70

Standard quality for this hotel tier.

Amenities 7.70

Well-equipped apartment as described.

Value for Money 7.70

Good value based on amenities and overall experience despite cleanliness issues.

Food and Beverage 7.70

Overall Experience 6.50

Mixed feelings; enjoyed the stay but significant issues with cleanliness.