amplio duplex reformado ALQUILER TEMPORAL

The fact that we were staying in the apartment as a group of 7, before they sent us the information for our check-in, we needed to fill all of our documentation of every single person. They requested all possible information, from the name, address, birth date, place, passport nm, photo for the proof, selfi photo from every single person and the signature via app for 2 documents. A few days before our arrival they sent me an email to check all the guests and even called me to do so. I spent 1,5h collecting all of the needed information and found out that I need signature from the people. I called and said that we will personally give them our documents and would like to check in upon arrival, on which they agreed. When we arrived, they told me that I didn’t finish the check in and I still need to do so. We together SPEND 30+ MINUTES to do the check in front of the apartment so they sent us code to enter. With every single possible apartment I was traveling around the world, I never experienced something like the guest needs to do what is the job of the host. It is a lot easier to fill this for 1 or 2 persons, but for the group, you guys will have to do some of your job so you will not be getting frustrated comments from your clients.

I did not like the communicationof staff , it was very difficult to send us the instructions for check in, I call them three days to give me the instructions : Pillows were very bad, the sofas in the living room were not clean . The did not offer communication, service and comfort.