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Verified reviews from real guests who have already stayed here.
Superb location with easy access to the old town and restaurants.
Excellent attention and quick to solve problems.
The apartment was described as very clean.
Included complimentary items such as water, wine, and coffee.
Adequate for the services provided.
Basic amenities were present, but some issues with air conditioning and heating.
“Not for holidays...”
The apartment is clean and very well equipped. It is 10 mins away from the bus station on foot, so quite convenient. The garage is very convenient for people who have a car. We can see a good potential for improvement.
When we booked this, the score was 9.3 so we expected something much better than this. We are honestly disappointed by the accommodation, so we would like to mention a few things that we wish we had known before booking: - The interior is plain without any charm or decorations, and not very cozy. - Only access to the apartment is through the garage which is without light and doesn't seem very secure. We found the switch for a light, but it didn't work. - Lack of storage space - The curtains of the bedroom cannot fully cover the window so there's a lack of privacy - The floor is very thin and the apartment isn't well insulated. We could hear the cars on the street and the windows are totally wet in the morning. - The terrace and the apartment are actually not on the same level. We could access it through the staircase, but then there is a construction site right next to the terrace and there was no light so we never felt like spending time there. We booked 6 nights which is a long stay and we tried to contact the host to see if we could get a refund if we shorten our stay. Not only did we wait for a whole day to get a response, we also got a not very helpful answer. Having used booking.com for a long time, we really find this accommodation well below the standards implied by the review score.
Apartamento Aka · La Orotava
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