Apartamento céntrico en Santander 11

To get into the property was a nightmare. Communication from the host was dreadful… it is all AI messages. They said they couldn’t find our payment even though we paid directly through booking.com weeks before. They only ‘found’ the payment a few hours before we arrived so we didn’t even know if we would be let in despite paying. They then asked us to transfer money to a random bank account in the form of a deposit (no payment link, just direct bank transfer). When we arrived at the apartment it was obvious it hadn’t been cleaned. The beds were unmade from the previous stay, the bins hadn’t been emptied, there were cup marks and crumbs all over the surfaces, and the toilet hygiene seal was broken and with hair in it and the sink (see pictures)… The shutter to the bedroom didn’t work so there was no privacy and no way of blocking out the sunlight. We cleaned the apartment prior to leaving and took out all the trash so were entitled to the deposit back. It took over 1 month and me messaging the property more than 10 times to remind them to send the deposit back - despite them saying it will be done automatically after 7 days. I think this is intentional to try and avoid paying people back who forget to ask. The worst stay I have ever had ANYWHERE.

It's on the 4th floor. And I'm traveling with two older people that found this very difficult We arrived on motorbikes and had to carry all our lounge up the stairs. Also we parked our bikes in a location that didn't have a sign saying no parking. We got called and threatened with the police if we didn't move. A little extreme as there was no was no signs not to park there. It really ruined out stay

Terrible smell from drains which permeated the apartment , unhelpful owners / service agents , up 5 flightts of stairs

There is no elevator; the apartment is on 5th floor. The host was rude and unprofessional! We had a problem with car rental and delayed our checkout and the host put us out. We had to run up 5 floors stairs twice, to take out Our Belinha. Our things were in trash bags and I had to move inside the toilette trash to distinguish between not things bags and toilette trash. I, my Seven years Old daugther and my líder son were shooed away like street dogs.I have a left knee issue and it is worse because all of this!