Apartamento Ciudad del Tajo

The only problem was a tiny issue with the washer, but they graciously helped us.

As we entered the apartment there was a strong scent of incense that was quite overpowering. We opened all the windows to find a quick solution.

After we had booked we were informed there was a 40E extra cleaning fee for us to store our two bikes in apartment. There was not one piece of dirt or bike mark left. Felt like a rip off. Would not stay again for the hidden fees

We ordered parking when booking the apartment based on the information that parking is not possible. We managed to park on the street, but they did not want to cancel our parking, saying that the place was already booked. We accepted it. We later found out it was their pre-paid residence. When handing over the apartment, we signed that everything was clean and undamaged and that we agreed to pay a deposit of €150, which we authorized by paying via mobile phone. She wanted to confirm the card number (the card number did not agree with payment via booking and payment via mobile - virtual account). We did not notice (we were 3 people there) that she also wrote down the CVC code. About 1 hour after departure, they wrote to us that we broke the coffee machine (it is said that something is missing where the capsules fall) and the coffee machine does not work. We said that it was working in the morning and we did not take anything. When we wanted to see it, they refused to show it to us. They took 2x150€ from our account. Now the police are solving the whole matter as suspected fraud. We had to block the card because now they could withdraw any amount through their terminal without my permission. Be careful!