Apartamento dúplex Rei Martí, Girona

Had zero issues with anything

Arrived to find nice apartment but uncared for and unclean . Badly stained sofa with a cigarette & wet sock down side cushion. Sofa wet smelt of smoking inside. No spare linen . I.e towels sheets. Dirty stained bed mattress with NO hygienic mattress covers as all other rentals have. Place had obviously had a quick clean through before our arrival . Obviously used for quick monetary turnover with little thought of clients hygiene . Keys collect from a rental agency who were very good & punctual to collect keys. Unsure if they responsible for cleanliness but reported problems to them . Mezzanine bedroom steep stairs low roof on entry .

N/A

Glass handrail to mezzanine bedroom, very low ceiling (iron beams !), no light switch downstairs to the bedroom, AC too complex no instructions on use. Bed settee damaged, no tea towels, hairdryer in bathroom damaged and dangerous. Asked agent for tea towels and clean towels which took three days to arrive ! Post code for location takes you to the entrance for residents in the building and we were told in no uncertain terms to use the entrance on the other side of the building, this needs to be amended

The BED in messanine is an uncomfortable futon with mattress topper!! And sofa ( which failed to pull out for use when we tried to sleep there rather than the bed !! Sofa also has a broken right side and is generally dirty/stained . It's a pity that the ONLY flaws in this accommodation are the bed & sofa bed !!! Would be a 10 if these issues were addressed . The messanie has low roof which leaves fewer options but there has to be a more comfortable alternative? Also , roof velux blinds do not close fully ( I think there was a remote control but ??)

1) staff had agreed to bring key to apartment. 20 minutes before arrival this changed to us having to go to their office which was 3k away. We were told it was just a short walk but finally had to get another taxi to take us there and back. Representative advised she would call a friend for a discounted or free Girona tour. This did not occur. Renters at same apartment complex advised us that they had been met by representative at apartment and given a walk through. 2) After 8 days of hiking lodge to lodge in Pyrenees we were excited to be able to walk clothes. Apartment had a washer/dryer. We got an error code on the machine and it wouldn’t drain water. Soaked all of the towels in the apartment wringing out wet clothes. Advised staff. They would call a technician. No support for more towels or sympathy for our situation. Luckily, we hadn’t put all of our clothes in washer! 3) Coffee maker with no coffee. 4) Daikin mini split controller uncharged, couldn’t find charger. You really need this to work in this apartment!