Apartamento Dúplex Solárium Benalmádena Playa

Miserable and unhelpful guy at the reception was a poor start but luckily the staff that took over were a bit better. No parasol on the sun terrace, there obviously was as the weights are there… it would have been appreciated in the height of summer

The TV was a little tempremental

Nothing !!!. The rooftop terrace was an added bonus . Pool wasn't too crowded. Would definitely recommend and would love to return

As many others have mentioned, check in (at 10.30 pm) was awkward at best and humiliating at worst. We thought we were being clever printing out the owners instructions - however, on showing these instructions to the person behind the desk, he suddenly became very abrupt and refused to even read the instructions because they mentioned the "Arcosur Principe" building which he said was a completely different hotel (it's not). Not wanting to be thrown out on the streets, we persuaded him that it was a private apartment. He reluctantly handed us one access card and warned us not to lose it as they couldn't access a private apartment. The lesson for anyone else staying - don't mention the Arcosur Principe building - it is Pierre et Vacances and branded as such - just tell him/her you have booked a place in private apartment number 719 and you would like to collect your key. The next issue we had was with the building - the swimming pool(s) and the wellness centre were closed - we received no advance notification. When leaving - we wanted to leave our bags in the storage room and this was fine until they discovered we were in apartment 719 which a female member of staff then told us didn't exist. When told it was private, she said, discuss it with the owners, it has nothing to do with them! This reflects very poorly on Pierre et Vacances and I would certainly not stay in any of their properties after this. It is also unfortunate for the owner who otherwise, provides a very good apartment to their clients. To cap it all, before we even reached the airplane, we received a request from the very polite owner for payment of 24 euro to replace two towels that we accidentally dyed in the wash. To be fair, it was our fault but I thought it was a bit petty given that we had left the place spotlessly clean despite paying a EUR 60 cleaning fee and the fact that key facilities were closed .