Apartamento en el centro de Madrid

Check in experience was horrible. There is no AC at this place so during the heat wave it was imposible to sleep. The Host expects you to tell them 3 days in advance your arrival time. They are definitely amateurs. Travelers experience unexpected delays. I was chatting with them as I landed and even tho they knew I was about to head to the apartment from the airport they decided not to wait for me (about 30 min to 1 h). Claiming the person with the keys had other check ins to handle. I was left stranded. They blamed me for not telling them exactly my arrival time: originally between 3pm~4pm but due to flight delay I made it to Chueca at 5pm. It's not even a crazy timing in the middle of the night!!! Someone drove a long distance later to bring me the key. I booked 3 nights but I left the apartment after the second night as I couldn't sleep due to the heat and bad ventilation. I was not refunded the night I didn't sleep there. Not sure what the Spanish regulations are but even a portable AC unit would have made a huge difference. I've seen other reviews complaining about the check in experience. Too bad I read them late.

The flat was quite warm, not good ventilation. Also, the rooms are dark, as is overlooking an inner yard and it is on the ground floor.

Check in was very inflexible. Of I didn’t have a friend in Madrid who went to collect the keys for me they would have charged me €40 for arriving after 23:00. Sorry but tourists arrive late. There should be a lock box or some smart check in. Yet the expect you to be out by 11:00 which is quite early. They need to reconsider the check in.

Minor odour from bathroom, I think.