Apartamento En El Centro De Nerja

Unfortunately they got their days wrong ( despite a confirmation that morning), so room was dirty from last guests when we arrived. Tried getting hold of someone but couldn't, luckily we have a friend living there who helped us finally contact someone, and took us to her place while they cleaned. They were very apologetic though. However there was no information book, the wifi code was incorrect ( they gave us the new one). Little things like no tea towels, a dishwasher but no dishing powder, no hairdryer. Little things that make the stay easy.

The air conditioner in the main room doesn't work, the kitchen has cockroaches. I leave the message to the host, but she never responded. Apart those issues, in general was ok.

Very noisy at all hours with passing foot traffic and early morning delivery vehicles. Not very clean with grubby kitchen and bathroom.

Unfortunately we felt the flat did not live up to the photos- it looked tired- towels were poor quality and bedding seemed mis matched and not as attractive as in photos. Storage was limited to fitted cupboards with no drawer space available to put items in- it was 2 bedroomed but we were a couple and had to use both bedrooms to organise clothing etc. Kitchen area was small, worktop needs updating and hardly any space for our food other than fridge- it was set in a good-sized dining area,but limited work surfaces.The large sideboard could have helped but was not available since it had items in there already.We had a lot of trouble with wifi not working - information was given to the owner and eventually we were told it wasn't working and a router was provided but we had to attempt installation ourselves having been told it was easy ,eventually a friend of owner came to help and he also had difficulty but eventually it worked- lots of messages and time wasted from our holiday- new installation offered but more time wasted since we had to be in- we said to leave till after we left. No instruction sheet available and we had problems working out hob and dishwasher .In the end we left a day early. All this was communicated to customer services.

We found cockroaches in the room, bath and Cooking area. Not enough room to cook, wasn’t clean and without basic equipment. Low level of maintenance in general at the apartment. A/C didn’t work well, closest s broken. Customer service very inefficient, took 2 days to answer and what was offered didn’t comply.