Apartamento NAO MALASAÑA - GRAN VIA

Communication was very lacking, which is sad because with a very little attention to detail, it could have been excellent, because the place is generally lovely. Incomplete check in and no check out instructions were supplied. We had to call them for both. This was very stressful during both arrival and departure when a simple message or print-out in the room would have mitigated any confusion or inconvenience for both host and guest. The bathroom is big and there are 2 showers and 2 sinks but with only one door only one person can really use the whole bathroom at once ( leaving the other 3 facilities ( 2nd shower and all sinks ) inaccessible to the other guests until that person is done showering. So that’s very inconvenient and may as well be only one shower unless you’re a group very comfortable with each other and willing to treat it like a dorm room bath. Thankfully the 2 toilets are separate from the main bathroom and each have their own door. Shower doors don’t stay closed. Many warnings about how to properly use towels suggest a low quality accommodation, when really a few lazy or inconsiderate guests probably are the cause of the bathroom environment being ruined for the rest of us by these intrusive signs. It’s unfortunate that they have had to deal with such guests, but it does affect the overall quality of the experience. At first, no blankets were supplied only their covers so the first night’s sleep was uncomfortable and then when they brought them, they didn’t bring them for all beds, so one person still went without. If you are stickler for communication this place is pretty decent, because the cost is lower for Madrid for the group size.

Our stay was not too bad, but without telling in advance, the proprietor charged 250€ directly to my card and after our stay she never returned it back