Apartamento para 3 con balcón

Could not get into our apartment. We tried for over a hour. The key was turning but door wasn't opening . Could not get hold of anyone on the phone. In the end manged to find a number. He said a locksmith was coming. He said to pay him and we would be able to claim the next morning at the office. I asked how much it would be. He said he will find out and ring me back. This didn't happen. The next phonecall was the locksmith saying he would be 30 minutes. He did the job and we paid the total of 387 euros. We haven't had any details of how to get our money back despite messaging and phoning the office. This really affected our holiday. We only took a certain amount of euros. So made a huge dent. Also it was very stressful which we did not need only a weekend away. Not happy.

Some things for kitchen needs renovation

The company representative who met us had not inspected the apartment, which was full of broken, non-working or missing items. The apartment was dusty, the shower head and switch were broken, the lamp by the mirror was broken, there were no trash cans, no hooks in the bathroom, the light switches were broken, the curtain rod in bedroom was broken, the blinds did not work, the windows did not lock, instead of a bunk bed there was a simple single bed (although this did not matter to us), there were no forks in the kitchen, the pans were scratched, the gas hob had one broken hole, there was no igniter (they suggested using a cigarette lighter!), the extractor hood had no bulbs, the fridge was worn out and barely worked, the furniture and bathroom door were worn out. The apartment really spoiled the mood, but Barcelona itself was wonderful.