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Verified reviews from real guests who have already stayed here.
Location is praised consistently as being perfect for various needs and close to transport.
Service was described positively with prompt responses from hosts and assistance with repairs.
Overall experience is often described positively, with several reviewers expressing intent to return.
Good value suggested but context on pricing and competitiveness was mentioned.
Room Quality received mixed feedback with issues like small beds and maintenance problems.
Cleanliness was noted positively in several reviews but has issues mentioned such as furniture wear and water leakage.
“Very good”
“Good for exploring Madrid but do not forget to keep your smartphone charged.”
Good location near Metro and food shops. Spacious flat with a good bathroom
Dining table and chairs were old and unstable. One kitchen light had failed. Impossible to open the apartment block entrance door unless you have a smart phone with mobile data enabled as no Wi-Fi available at main entrance. You need Wi-Fi to open electronic lock on apartment door. This was not made clear at the time of booking
“Good accommodation and only 20 min walk to Bernabeu stadium”
Location great Next to Chamartín station and bus station Good communication with owners excellent response time.
Nothing
“Superb”
“Horrible experience! NO WATER. NO COMMUNICATION. NO SOLUTIONS.”
Nothing. They are a true example of lack of responsibility towards the client.
This was the worst stay ever. The property DID NOT HAVE RUNNING WATER. Also no Wifi. When communicating the issues, they did not offer a solution. They kept us waiting for somebody to come and fix the problem, but they kept ignoring us. We had to buy water for basic personal hygiene the entire stay. The building door and apartment door opens through an app, but with no Wifi, somebody had to stay in the apartment to open the door manually, so basically we we stuck in an apartment with no water and no liberties. Also, the building is going through MAJOR renovations, there were workers IN THE BEDROOM WINDOW from 8am, horrible constant noise. I have asked the admin for an 'Hoja de Reclamaciones' to get a compensation, for basically not delivering basic services, and till this day, they are still ignoring my petition. In short, please AVOID this place. They are horrible hosts, horrible communication, they don't provide solutions to problems. And horrible follow-up service.
“Very good”
Apartamento Plaza de Castilla II - Urbano con Estilo y Funcional · Madrid
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