Apartamento Silvela Duplex en Madrid

the usability of the MitHouse app needs some improvement, putting the details of all guests was a pain. the only way of getting into the property is through the app, so unless you have a working data connection you aren't getting it. we arrived in 2 parties, the first party arrived earlier than expected and they were denied early access which is understandable, but what wasn't ok was that when they did enter at 3 pm ( normal checkin time), the cleaning crew were still inside and they didn't leave until 4PM. another issue with the duplex is that it's a ground floor + a Basement, and the basement has a big ventilation issue where there is none, so it gets a bit too stuffy fast, but luckily each room comes equipped with an AC and a ventilator but you have to keep them running 24/7. the last issue is with the hot water, it gets all used up after only 3 people take showers, leaving the rest of us to either with ice cold water or a several hour wait until the hot water comes back

Worst apartment ever managed by the worst group called Mit House. When we arrived we noticed a toxic smell of chemical substances in the bedrooms which are located at the basement level. The humidity in the bedrooms was at 85%. We immediately reported the issue, a technician came to fix it but couldn’t be fixed. We requested another apartment but they couldn’t help with that. Spent several hours talking to their support and Booking support but couldn’t reach an agreement. They are still investigating the issue. Meanwhile we had to move to another apartment on our own cost. They ruined the whole vacantion so just ran away from this group called “Mit House”.

Had a hard time accessing the apartment with the app.