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Verified reviews from real guests who have already stayed here.
The host was cooperative, facilitating early check-in and responding via WhatsApp.
The location is close to the airport, though somewhat distant from downtown.
No specific mentions about food, but basic expectations were not met.
Pricing appears high for the quality of the apartment and amenities provided.
Some useful amenities were available, but essential facilities like internet were missing.
Overall dissatisfaction with cleanliness and room condition hindered a comfortable stay.
“Disappointing”
Nothing,
İt was Hard to arrive and no one speaks English, comminication was very Hard and took time. The flat wasn't clean enough and bed sheet, pillow etc wasn't new washed, it seems to used befor me. Thats why it was Hard to sleep.
“A Dirty Uncleaned Room”
not much
apartment was left dirty, the cleaner didn't change the sheets or clean anything totally unhygienic. The cleaner sprayed the bathtub with a slippery foam and I (Ryan) fell. There was no internet or WiFi so we missed our bus to Portugal. We should be returned/refunded our entire cost of the room, the cost of our Flix bus to Portugal and possibly medical costs. The owner would not return our calls, especially after we said there was no internet.
“Good”
“Superb”
Close to the airport. Clean.
Everything OK
“our biggest problem waz that the bed and sheets and pillows were not clean.”
“Bad”
You have a record and seen all the complaints and failed to address with the Owner. No hot water, no heating , and a refusal to compensate any monies and a refusal to supply the complaints form as required by Spanish consumer law. Your own customer service is barely existent with repeated automated emails, and a failure to address valid concerns in a reasonable and responsible manner.
Apartamento turístico plenilunio suite, airport, wanda, ifema · Madrid
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