Apartamento Ura

Overall the apartment was very small. It's a studio apartment with a tiny kitchen and bathroom. It's barely suitable for couples, definitely too small for families. The steps leading up to the apartment feel like a punishment, especially if you have to carry heavy luggage or small shopping in the heat. Unless you are physically fit, you will struggle climbing up to get in the apartment and back every day. You need to be quick when you shover, as the hot water runs out very quickly and you are left with cold water only for the day. The apartment decor is really outdated but that's ok, we did not mind that, however the place is in need of repairs, and we had a little leak from the water container located on the balcony at one point. We booked the apartment for nine days but unfortunately had to move out middle of day four as we could not stand the constant noise in the building from loud power tools and drilling non stop from 9am until 6:30pm for two days straight. We have notified the owners multiple times and recorded little videos to explain how bad the noise was, but they said this was out of their control. We only had one evening during our stay, the afternoon that we moved in, to enjoy our holiday in peace. The owner proposed another apartment, much cheaper and located near a busy street that they would pay for, which we did not want, so we agreed that instead they would refund us to the value of this apartment and we would find another more suitable place to stay and we would pay the balance. Unfortunately once we left, the owners went back on their word, and we never received the promised refund, despite the promises made in writing. They used every excuse under the Sun, blaming booking.com or even their own employees as the reason they cannot return the money, and we ended up with a small refund. The last message from the owner said that worst things happened to her on her holiday so we should be happy with what we got. Book at your own risk.

I was satisfied with everything.

You have to climb quite a few steps to get to the apartment so bear this in mind if you have any health or mobility issues.

The apartment was cluttered with too many furnishings. The bed was by the windows and the traffic noise kept us awake. The surroundings were a bit of a mess, especially the entrance way by the shops which had old fridges and lots of garbage piled up around it. The were many steps leading up to the apartment and were dark and dangerous at night. The whole of the Atlantico development had a deserted creepy vibe and needed updating and repair.