Apartamentos Charlys Can Picafort

I really liked the communication of the owner. They were responsive and helpful. We asked for a hairdryer and an iron and we even got a hair straightener from them for us to use. Really good location, just one street away from the beach. We had a beach facing balcony which was amazing. It is older but you get what you pay for.

The big terrace was a plus

The property is close to the beach and shopping area. It has a balcony on two sides therefore getting the sun all through the day. Very light inside. Facilities and amenities were exactly as described.

The whole trip and stay at this apartment complex was utterly horrible. We arrived late because of a delayed flight and at midnight the staff rang the bell to check us in and to charge 180 Euro extra. Via booking.com we booked for 2 adults and 3 children, all under 5. They explained to us a child starting at 2 is considered a grown-up and charged a full price. So we had to pay for 5 (!) people but were only offered 4 (!) "beds" to sleep in. Actually it was only 2 real beds, because the other option was a sofa with a separate matress underneath, really short in size - you could not even lay there comfortably without a wooden frame, which actually was painful to rest on. The whole communication was really rude, we explained from the beginning we are 2 moms and 3 children, but there was no one taking care in a proper way. Even ringing the bell midnight with 3 toddler being ready go to bed - it was just so weird and seemed impolite. On top the whole furniture is really old, the apartment (especially kitchen) was dirty, the fridge super stinky. The curtains hang loose, there was no air cooler, walls and doors so thin you could hear everybody walking up and down the stairs. All in all really awful. The way they do market the rooms on booking.com has nothing to do with the reality of what you get offered. The only good thing was the view, because you could see the sea from the balcony. EDIT: Regarding the reply of the Charlys, I can proof booked for 3 children via Booking.com and I also sent an e-mail explaing to them their age. This is hypocritical behavior and very unprofessional by the rental institution of Charlys.

The apartment is located just next to the beach