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Verified reviews from real guests who have already stayed here.
Standard quality for this hotel tier; communication was adequate.
Good location, though a bit far from the center.
No specific comments on food and beverage, treated as standard.
Amenities mostly met expectations but with some noted failures.
Overall a pleasant experience, confirming intention to return.
Prices seem justified based on location and facilities.
“Superb”
“Pleasant”
The location is nice for families: The subway is reasonably close and the Zoo/Aquarium is easy to reach. There is a direct bus to the Botanical Garden and Retiro park.
The house door and the apartment door are opened by a phone app. Opening the house door didn't work for us, we had to catch a neighbour who let us in. Opening the apartment door worked. Luckily we found keys for the house door inside. We were there during a cold spring week and tried to switch on the heating, but it didn't work. There were also smart heaters inside which didn't work either. We found warm blankets, but the bag was locked. On the other hand, the shower was scolding hot and could not be turned down. The owners couldn't be reached to resolve this due to Easter holidays. There were barely any hooks in the bathroom, we had to drop everything on the floor. We ran out of toilet paper. There was no soap, we had to buy our own. So there is a lot to improve in terms of facilities.
“Passable”
Having a car park
Main building gate not opening via mobile during all days . Not enough beds sleeping covers eventhough we asked for extras Existing sheets and covers were smelling bad Main electrical breaker goes off very frequently especially when using the washing machine
“Good”
“Exceptional”
“Enjoyed the location, but felt miss sold on the roof terrace ! Entrance instructions complicated and in Spanish .”
Location suited us
The property needs a lot of tlc !! We felt miss sold on the roof terrace!! Correspondence in Spanish
Apartamentos Cinco Rosas · Madrid
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