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Verified reviews from real guests who have already stayed here.
Many reviews highlighted the good location of the hotel.
Guests appreciated the politeness and helpfulness of the staff.
Mixed feelings about the value provided for the price.
Overall mixed experience with some positives and significant negatives.
Some amenities reported as lacking or under maintenance.
Food options and beverage service were not explicitly mentioned, so treated as standard.
“The stay exceeded our expectations – good value for a budget hotel. The room was clean, the beds were comfortable, kitchen had all that we needed, and the view from the balcony was beautiful. The staff was very friendly and helpful. A big plus was that the room stayed cool even during the July heatwave. The hotel is old and one can see it in the rooms, but that was okay for us, while it's a budget hotel. We enjoyed the swimming pool, eventhough it was quit small. · Cons: The main issue was the noise from other guests – at night, some young people were partying on their balconies, which disturbed sleep. There was an occasional sewage smell in the bathroom, and I suspect there might be some mold.”
The stay exceeded our expectations – good value for a budget hotel. The room was clean, the beds were comfortable, kitchen had all that we needed, and the view from the balcony was beautiful. The staff was very friendly and helpful. A big plus was that the room stayed cool even during the July heatwave. The hotel is old and one can see it in the rooms, but that was okay for us, while it's a budget hotel. We enjoyed the swimming pool, eventhough it was quit small.
The main issue was the noise from other guests – at night, some young people were partying on their balconies, which disturbed sleep. There was an occasional sewage smell in the bathroom, and I suspect there might be some mold.
“cockroach land”
cockroach in the fridge and everywhere, no AC no ventilation, people having parties in the building, dirty swimming pool. Gosh I
Cleaning everyday
“Awful”
The worse hotel ever .stay at porta la cruz la carabella .fire hazzaed 6 of went 10 june till 24 .up on hill when I already stated I can't do steps .hotel was dirty mattresses riped .bar for coffee or teas shut .fighting every night in other appartments only 1 staff on a time no rep so unable to get help .dead pigeon was on roof outside appartment was there for 11 days .rubbish all outside the hotel sun roof not usable carpets and broken chairs up there dirty .smell from toilets of sewerage. 3 of us had accidents I fell on metal steps going to pool had to go on fire escape to access the pool my granddaughter fell broken ridge between balcony doors. My other granddaughter had her big toenail ripped of because the plastic ridge around pool was broken .shoer over flooded as glass panel was missing .the kitchen had 1 plug in it was behind the microwave we had to lift it of in order to use kettle which we waited 2 days for toaster was broken .the door of appartpent was in the way of cooker .fire hazzard .the complete holiday ruined .I was totally sold the wrong holiday. I asked was it flat it wasn't it had a dangerous slope to enter hotel they shut pool at 6 .shut down pool table at 9 .no bar where you could buy coffee or etc.smell was horrendous.
“Budget priced hotel”
Good location. Personnell is nice. A bus stop, with access to northern airport, Santa Cruz, nortwest side of the island, is in 200 m walk. Walking to the centre in 10 minutes. (However, there is a steep hill from the hotel to the city center. Hotel is in uptown.) Nice views to the mountain.
Hotel is quite worn out. In my room the balcony was very small. The entrance to the hotel room was in the part of the hotel where the noise from the busy street could be heard in the room.
“Beautiful view..good location..comfortable bed..value for money.. 😊 · Cons: No hot water..but it was okay as we only stayed one night.. 😊”
Beautiful view..good location..comfortable bed..value for money.. 😊
No hot water..but it was okay as we only stayed one night.. 😊
“Clean room and nice location · Cons: Noisy neighbours 😅”
Clean room and nice location
Noisy neighbours 😅
Apartamentos La Carabela · Puerto del Carmen
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