Apartamentos Port Cambrils

The double bedroom terrace was the inner courtyard of the building and there were a lot of pigeons (and what it carries 🤢) and due to the smell, it was not even possible to open the terrace door 😅

10.00 am checkout / issues with a faulty entry keypad / ac failed second last day ( but the agents went out and purchased two fans so no complaints)

The apartment is managed by a hotel 1/2 a mile away so you have to walk over to reception for any issues. They don't seem interested in the apartments, just the hotel and are not easy to deal with. The safe wasn't working (THE BATTERY WAS GONE AND MAINTENANCE HAD TO CHANGE IT, NOT THAT I DIDN'T KNOW HOW TO USE IT AS PER HOTEL'S RESPONSE TO MY REVIEW, EXPECTED THOUGH AS THAT WAS THE ATTITUDE THROUOUT MY STAY), the iron didn't work (STOPPED WORKING ON DAY TWO, LUCKY I HAD MY OWN WITH ME), we had no kettle, very little cooking facilities e.g. a microwave without a microwavable container. The apartment is not serviced so the one bath towel you have on arrival has to do for your entire stay. No cleaning is done either even in the communal areas. We got locked out of the apartment and I was told it was because I had the card next to my phone, ended up being the battery in the door, that took two visits to the hotel and an irate phone call. Poor customer service but the apartment itself is in a good location. However I would not stay there again. They also entered our apartment when we were not there. I didn't know why or what it was for but I had given up communicating with them at that stage, it was pointless.

Kitchen was poor. No toaster or iron on arrival. Had to request both. No facility to make tea or coffee- no kettle- asked reception for one but was refused. No soap for bathroom . Bathroom was old and grubby. Badly needs updating. Cleanliness was only ok. Rude receptionist was refusing to send a toaster and iron when we requested it even though I explained these were listed as facilities on booking.com. She didn’t seem to be aware and was very rude. However I firmly explained these were listed and they were then sent over.