ApartEasy - Modernist flat in Eixample center

We were unlucky with the weather - it rained and it was quite cold during our visit. We tried to put the heaters, radiators and AC on, but nothing worked. It's unacceptable to pay more than €200 per night and to stay cold. We didn't get a reply from the host about this situation until we checked out. The walls in one of the rooms were very dirty. The sinks in both bathrooms were very small and uncomfortable to use.

the communication on the week before the check-in was too much. I received messages on the Booking.com app, on WhatsApp and on email. The information was scattered across these different messages and platforms. It was overwhelming. the online check-in was cumbersome. The website asks for a lot of information. I checked-in 4 people and it took me 30 minutes. we couldn't get the heating to work on the first day, and it was too cold the sink in the toilets are very low and hard to access

I am very very unhappy with this apartment. It was supposed to have a tumble drier-it does not. I need to wash and dry clothes every day as I have 2 children, I now have to hang the clothes out on the dining room chairs as there is not even a drying rack. We chose this apartment instead of other apartments specifically because of the tumble drier. The shower door is missing, so the water leaks everywhere. The oven alarm would not stop going off and there were no manuals on how the appliances worked, the symbols on the oven no longer exist so it took us an hour to be able to switch it off. We have only been supplied 1 towel each for 5 days which is not sufficient-we had to use these to mop the wet floor. So we need some more towels please- bath and hand towels. There are no kitchen towels- I had to go out and buy kitchen towels yesterday. The net curtains in the bedroom are torn. There is dangerous and exposed wiring in the kitchen, no smoke alarms in the apartment so this is very dangerous. There are no instruction manuals for any appliances. No instructions of where to put garbage when we leave. The radiators do not work. I had asked for an extra heater as 1 of our group is recovering from cancer. There is supposed to be 24 hour service- I had contacted the agent several times yesterday with these issues and there was no reply. I have had a very unpleasant conversation with the customer service agent who refused to gove me his name. He was very disinterested, rude and patronizing. He admitted he hadn't responded to the messages, although he agree ld it was a w5 hour service- he just said he didn't know why he hadn't replied. He told me that I had got this apartment for a very 'few' price. He offered no solution for any of the problems. When I asked about a partial refund, he was so rude and told me that 'Now we are coming to the thing'.