Apartment Turmalina Front - Plusholidays

David

spainhotels · 04 Nov 2024 · GB

2.5/5

“Great location, very tired apartment in need of renovation.”

The best

The location and pool facilities were excellent as was the outside space with the exception of the balcony bars mentioned below.

To be improved

Key access; The keys were at a letting agent over 2 miles away, As we had an airport transfer booked we got to the accommodation then i had to travel into the centre of Calpe to collect the keys, at the end of the holiday i had to do the same at 6am post the keys then get back to the accommodation to be collected at 7am, my family had to sit outside while i did this. This is a terrible unhelpful system. I did call the agent " plush holidays" to see if the keys could be collected and dropped of near the apartments but was told a straight no, this is the system. very unhelpful. Apartment; The apartment was very tired, the en suite had a terrible smell, the shower screen leaked. The door handles were all loose. The fridge in the kitchen was switched off, upon checking the fridge door wouldn't shut so I'm assuming the reason for it being off. One of the safety bars on the balcony was not attached at one end, luckily we didn't have any children with us ! Overall a very poor experience, the apartment could be superb with some renovation but we wont use it again as its not to the standard we would have expected.

Feedback from a real guest

Duncan

spainhotels · 31 Mar 2023 · GB

5.0/5

“Exceptional”

Feedback from a real guest

Kristin

spainhotels · 19 Oct 2022 · EE

3.5/5

“Good”

The best

location was perfect and big balcony

To be improved

it was all mess about check in, check out, paying, finding parking spot, there was no parking spot with this number they gave us. There was half a roll of toilet paper for our 9 day stay.. etc, no soap, no air conditioning, nothing to wash your dishes.. etc.

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

8.5/10 · 9 opinions

Great location

Spacious apartment

General summary

8.5

out of 10

Location 10.00

A great location was one of the major positives.

Food and Beverage 9.45

Standard quality for this hotel tier.

Overall Experience 8.95

Despite the positives, a lot of dissatisfaction leads to a poor overall experience.

Service 8.42

The reception was unhelpful and dismissive towards concerns about parking.

Room Quality 8.41

The apartment was spacious but felt spartan and the living room was uncomfortable.

Value for Money 7.90

The overall experience was not justifies the costs paid, especially with the ongoing issues.

Apartment Turmalina Front - Plusholidays