Appartement Hola Playa Torrevieja

The smell coming out of bathroom was horrible…. Boiler was leaking and no one informed us about this fact and that we should keep and eye on the plastic box underneath to avoid leaks. Only found out about it when it started leaking onto the kitchen worktops. On out 5th day (stayed for a week) we have been informed that there is a electricity consumption limit and if we will go over it we will be charged . Excuse me ?

There were several problems at the apartment, none of which were our fault however the owner was extremely rude and unfriendly. Problems disrupted our week-long holiday by 5 days. We were shown very poor customer service at times which was very upsetting. Problems included * leaking tap so severe that one day the whole worktop was flooded *loose tiles in the shower tray actually floating around *unable to lock the windows so had to leave the external blinds down to prevent our toddler being in danger *loss of electricity - the electric 'blew' whilst I was using the hob to cook food. We went to the breakers and turned the fuse box back on. Unfortunately part of the system did not come back on including the WiFi,TV and air con and the main lighting. We contacted the caretaker for assistance who talked us through on the phone some tests which we carried out. This didn't resolve the issue,we requested an electrician be called. The owner then became involved and was quite rude and unhelpful going over the same checks and refusing to get an electrician.. suggesting that we had dropped water in the power strip and on and on. The next day we were told that the caretaker would come around and we should wait in...again. she arrived with a replacement power strip(?) We explained again that it was the consumer unit. She left us the small length of power strip and asked us to run the cable from a working plug through to the living area to get the WiFi and TV working at least. The lead had to be extended with a further 2 power strip was the owner sent an extremely rude message confirming that "he was in charge of the apartment and not my husband" and accusing my husband of being aggressive towards the caretaker which obviously wasn't true, possibly a language barrier) and letting me know that no further help would be given!!!