ARENAL SUITES BENIDORM

The scaffolding and netting around the whole building. You do not expect to see that when you have come all the way from New Zealand for a 10 day stay.

Rooms very small

Nothing

The pictures shown for “ocean view” are completely misleading and false. They show beautiful front facing oceanview rooms and when we got there we were giving a “lateral oceanview. ” Nowhere while were making the reservation for it, did it give us an option to choose “full ocean vs. lateral view” I had another apartment booked at a different building with full front oceanview and let go of that one when I saw the pictures of this building , only to be completely mislead and lied to. I expressed our dissatisfaction with the attending person, and all he did was provide me with owner’s cellphone. We never heard from owner in all Of 4 nights there. We booked 2 separate rooms 1a and 1b. Room 1a not only was another mislead with the “lateral oceanview” but the view was completely blocked off by scaffolding structure right in front of the view, again NO WHERE in the description of this booking does it state that this is an possibility, again never heard from admistration after expressing our discontent, I booked this room for my sisters birthday and anniversary and they had ZERO view, but wait it gets betters, upon our arrival both toilets of rooms still had URINE from previous guests, when we showed pictures to attendant he said “it’s not urine, its rust” Well guess what? WE got cleaning products and it came right off. They are horrible cleaners! The sofa bed.. is a complete disgrace and I don’t know how they are allowed to even have those in the rooms, full of stains and dirt… only a drunk, dirty person would sleep there. Also, the door track for the bathroom in room 1b is hanging by a thread…be careful! There are Nao curtains or blinds in any of the rooms, the only way to have privacy from neighboring apartments is my closing the shutters on the doors, leaving your trapped, good luck if you suffer from claustrophobia. I would never recommend my family nor friends to stay here! Again, the fact that we expressed all of these concerns to the staff and we never once heard,