Atlantis Surf Hostel

Jens

spainhotels · 11 May 2025 · DE

1.0/5

“Disappointing Stay – Disrespectful Staff and Multiple Issuesa”

To be improved

When I checked out, I was approached in a very brusque and unfriendly manner by a staff member. This accommodation is quite particular compared to others – I could have overlooked many things, but the unpleasant farewell experience made all the other issues stand out even more. Among other things, the staff member accused me of preparing food after midnight on my first night, which she said was against the house rules. While it’s true that I did this, I was never given the house rules and thus could not have known. After she informed me, I immediately adjusted my behavior and followed the rules from then At check-out, I was additionally confronted with accusations I could hardly understand, which the staff member called “highly disrespectful.” I used to work part-time in a high-end hotel during my studies – had we treated our guests this way, we would have been dismissed immediately. ondue to this negative experience, several other shortcomings of the accommodation now weigh more heavily: I had to shower in cold water for three days because there was no hot water. The hostel is located on a busy street, which makes it very noisy at night. From around 8 a.m., you can also hear neighbors speaking loudly, which further reduces sleep quality. The place itself feels rather run-down. Had I been treated kindly at departure, I might have overlooked many of these things. Unfortunately, this experience left me with a very negative overall impression. For comparison: I stayed at a hotel in Las Palmas shortly after, and for just a few euros more per night, I received warm water, a quiet room, friendly staff, and a much higher standard of service. Overall, I can only strongly advise against staying at this property.

Feedback from a real guest

Francesco

spainhotels · 07 Apr 2025 · GB

4.5/5

“Superb”

Feedback from a real guest

Alexandre

spainhotels · 28 Mar 2025 · PT

1.5/5

“Poor”

Feedback from a real guest

Ilva

spainhotels · 22 Mar 2025 · LV

5.0/5

“Thank you so much, had a Great time with our family.”

The best

Very friendly

Feedback from a real guest

Luca

spainhotels · 09 Mar 2025 · DE

4.0/5

“Very good”

The best

Nice common area and kitchen, great stuff, nice room.

To be improved

We arrived in pouring rain and some of it made it inside, but the stuff was totally hands on and trying to take care of it.

Feedback from a real guest

Sorin

spainhotels · 08 Mar 2025 · US

2.5/5

“Passable”

To be improved

The mold in the walls of the basement bedroom which made it unpleasant to breathe.

Feedback from a real guest