Atocha Boutique - Barrio de las Letras

Just a little thing to mention: we were 5 people but the apartment staff left just 2 coffee capsules in the kitchen 😅 not a big deal but we were disappointed that we had to go to the grocery store in the morning to buy capsules. We didn’t expect that. So would be nice if you leave the number of capsules according to the number of guests. At least for the first morning.

The day before my stay, I was informed that there was a boiler issue and the unit was not available. I was offered a smaller apartment with no balcony in a totally different location, listed for a much lower price. This meant that it was no longer convenient to travel to and from the airport by train, so we had to spend an extra 60 euros on cars. The company refused to officially make the change on booking.com, which seemed extremely sketchy - it still shows us as having stayed at this location, which we were never given access to. But I accepted the other apartment because I had no time to find something else. I picked up a vase to move it to use the pull out sofa and it cracked in my hands. They charged 30 euros for it; it can be purchased for 5 at ikea. The sink and shower drained slowly. It was unsanitary and annoying. I reported to the company and they did nothing. They provided only 2 rolls of toilet paper for three people for three days. The furniture was worn out and gross and the sofa bed was horribly cheap and uncomfortable. Horrible experience. This was all after they nagged me day and night for over two weeks via WhatsApp to check in, despite my repeated requests that they stop messaging me and my assurance that I would check in closer to the date of my stay.

The apartment had serious air conditioning issues that made our 3-night stay very uncomfortable, especially while traveling with kids and dealing with jet lag. We were moved to another unit after the first night, but the new one also had a leaking AC in the master bedroom, which was never repaired during our stay. The property told me they were taking my complaints seriously, but after I checked out, they completely stopped responding to my messages — very unprofessional. The experience was far below expectations.

Second bedroom was quite small