Atrivm San Julián Apartment

We booked your property for seven nights but, upon arrival, immediately noticed a strong damp smell and an overall feeling of dampness, making it unsuitable for my wife and me to stay in. We informed the host of this both via WhatsApp and a direct phone call. Despite having other rental properties available, the host stated that there were no alternative accommodations for us and advised us to use the air conditioning/heating system. We followed this advice and turned on the heating, but it did not resolve the issue. The damp smell persisted, and our clothing began to absorb the odour. Due to these conditions, we left the property on March 1st after only three nights. The apartment is located on the ground level, with visible dampness and moss outside, as well as a dehumidifier inside—clear indications that this is a known issue. Given these circumstances, we requested a refund for the unused nights. Unfortunately, he host has ignored multiple attempts to contact them, both from us and from Booking.com. We would appreciate an urgent response to this matter and a fair resolution.

Only bad thing is that you’re able to heard all the noise and conversation of people passing through all day and night

Dinning room chairs were worn out. Some street noise late at night and early morning being a street level apartment adjacent to the street.