Axel Hotel San Sebastián - Adults Only

The rooms were great and well equipped. Coffee and iron available. The pool was handy to use after sightseeing. The beautiful beach is only 300m away! Staff were extremely welcoming, friendly and helpful!

Everyone was so friendly

Great location near to all attractions but quiet. Well appointed, spotlessly clean throughout. Not the cheapest, but would say it was good value overall. Very good breakfast, great variety and with excellent coffee and served in a lovely bright room. Good facilities with spa and pool. No bar, but not an issue with so many nearby and a fully stocked mini bar in the room. Great staff, especially Vasti at breakfast. Always smiling and helpful. My husband had a massage with Rosi. She was an absolute gem. Best massage he ever had. She was so lovely. Superior rooms....on the plus side, nice balcony. Bathroom design odd, but kind of works. Good shower. Only issue was the bed although comfortable is at an angle and as others have pointed out, there is no real bed back so you can't really sit up in bed. Also very little storage and TV has no english channels. Despite this, we had a lovely stay and would definitely recommend if you are coming to this beautiful city.

We were welcomed by Liam who was super helpful and lovely and went through some recommendations and personal favourites in the area. They also helped us with the car parking and general info. The location was great for us and for getting in and out in the car to the rest of the Basque Country and the rooms were well decorated. The rooftop and the spa downstairs was an added bonus for us.

The staff are super friendly and very helpful to assist. The issue is the internal layout/ structure of this hotel. Rooms are compact, lighting is poor, the split bathroom between shower/ clothes hanging area and sink area which has the only mirror is not user friendly. The lighting in the bathroom sink area is also poor, I had to lean into the mirror to see myself shaving as lighting poor. The roof pool while nice is very small. The no bar and having to more order breakfast, I understand this because there are some amazing local places to eat and drink so why would you want to eat/drink in the hotel- it is a financial business choice for the hotel group which didn’t bother me to be honest. Bed and pillows not comfortable and air con unit is over the bed so it was either too cold or too hot in the room when in bed. Room layout is akward for 2 adults with the little space to open suit cases and less space to hang clothes in the shower/ bathroom area. Room was clean and public areas very bright but there are better places in Donostia for this cost.

Sauna, roof pool