Name: AYZ Ulises - Auto check-in property
Address: 30 Calle de Ulises, Madrid, Spain
Rating: 6.2

Ahmad

spainhotels · 17 Jul 2025 · ES

4.5/5

“Air conditioner was good · Cons: This is second time I stay with you but i need to give many document to check in I mean you don’t keep history ‘ guest to easier for old guest”

The best

Air conditioner was good

To be improved

This is second time I stay with you but i need to give many document to check in I mean you don’t keep history ‘ guest to easier for old guest

Feedback from a real guest

Florence

spainhotels · 08 Jul 2025 · ES

2.0/5

“It was close to Nebrija university · Cons: I was literally sleeping in the garage and it was very badly isolated. I could perfectly hear the conversations in the street and in the entrance of the residence during the night”

The best

It was close to Nebrija university

To be improved

I was literally sleeping in the garage and it was very badly isolated. I could perfectly hear the conversations in the street and in the entrance of the residence during the night

Feedback from a real guest

Nicola

spainhotels · 08 Jul 2025 · GB

3.0/5

“The bed was comfy · Cons: The shower leaked water everywhere”

The best

The bed was comfy

To be improved

The shower leaked water everywhere

Feedback from a real guest

Coco

spainhotels · 22 Jun 2025 · ES

2.5/5

“not great but fine for price. wouldn’t recommend if you can afford elsewhere.”

The best

good location close to the metro into city centre

To be improved

rats/mice in the ceiling above us, very thin walls so we were woken by a couple having sex & other guests being loud, very small room, dust & hairs in the bed (cleaning not great). worst was there is no control over the air con & because it was dusty/unclean we both got sinus infections!

Feedback from a real guest

Fábio Filipe

spainhotels · 29 Apr 2025 · PT

2.5/5

“Affordable and metro, but serious noise and security issues made it a stressful & uncomfortable stay”

The best

While the apartment offers some of the advertised positives, unfortunately, several serious issues negatively impacted our stay. Some of the things I liked: Conveniently located near a metro station with direct and efficient access to the city center. Parking available close to the accommodation. Quiet and seemingly safe residential neighborhood in the suburbs. The room was clean, the bed and pillows were comfortable, and for the price, it was acceptable.

To be improved

Negatives (which sadly outweighed the positives): On our first night, at around 6 AM, we were abruptly woken by someone aggressively kicking and banging on the main door of the building, seemingly unable to enter. This went on for several minutes until someone let them in, followed by an argument outside. For guests in a foreign country, being woken like this was extremely unsettling and made us feel unsafe. The walls were paper-thin — we could hear everything: people entering the building, conversations, music, doors slamming, even the smell of cigarette smoke coming from other rooms. We arrived late at night, and although the weather was fine, there were no extra blankets available in case they were needed. We did receive an email the next day asking if we needed cleaning, extra towels, or blankets — but what if we had needed them the first night? One of the shutters was broken, preventing proper natural light from entering the room. The room door felt flimsy and insecure — it reminded me of a classroom door with a weak lock. I didn’t feel safe, and I’m certain someone could have easily forced it open. The hallway lights were always on, and the light leaked through the gaps in the door, making it hard to fall asleep. In summary: Yes, the price is relatively low for Madrid, and the metro access is a plus. But at the very least, a guest should feel safe and be able to rest — and unfortunately, that wasn't our experience. I’m giving it a 5, as there were some redeeming qualities, but after this stay, I wouldn’t return.

Feedback from a real guest

Georgios

spainhotels · 22 Apr 2025 · GR

1.0/5

“Not clean. Staff not available. Don’t recommend even for the price”

The best

Close to the metro.

To be improved

I stayed at AYZ Ulises and unfortunately had a very disappointing experience — both before and during the stay. The check-in process is entirely remote and requires you to submit sensitive personal information (ID photo, phone number, and credit card) through a third-party website that is not affiliated with Booking.com. This immediately made me feel uncomfortable and concerned for my data privacy. The platform offers no clear privacy policy, is not GDPR compliant, and you have no idea who is handling your information. There is no staff on site. All communication is redirected to an external AI chatbot that only responds in Spanish and gives the same canned replies over and over. Trying to reach an actual human was nearly impossible. When I called the property, they hung up on me multiple times as soon as I greeted them in English. After several attempts in Spanish, someone finally answered — but they were extremely rude and unhelpful. You are completely left to figure things out on your own. The room was also a letdown. It was not clean — the sheets were visibly dirty and didn’t even cover the whole bed, and the towel I received looked used. I requested a new one, but no one ever responded. There were no extra facilities besides the shared bathroom, and they only provided a few dirty plastic cups. Worst of all, I found what looked like fecal stains near the side of the bed. Noise insulation was poor — I could hear everything from the neighboring rooms, making it hard to sleep. Access to your room is only possible through a link sent by email, so if your phone battery dies, you’re locked out. This is a huge inconvenience for travelers. Other guests mention unauthorized charges made after checkout. I can easily see how this happens, given how the system is designed — it feels set up to bypass normal protections. Overall, the experience felt shady, unprofessional, and completely disconnected from the kind of service Booking.com guests expect.

Feedback from a real guest

AYZ Ulises - Auto check-in property