Name: AYZ Villegas - Auto check-in property
Address: 32 Calle de Alejandro Villegas, Madrid, Spain
Rating: 7.1

Pavlína

spainhotels · 25 Jul 2025 · CZ

3.5/5

“Auto check-in problems and AC”

The best

The place was cozy.

To be improved

The auto check-in is smart if it works. I was checking myself and my friend in and the problem occurred when my friend was supposed to receive a message through WhatsApp and never did. We also tried to call the number that was mentioned in the info message here at booking but no one answered. Fortunately I did receive mine, so we could enter. They send you a message to chat with their AI, but it wasn’t really clever and didn’t help us with anything we needed. Also the room was heavily air-conditioned which is great until you sleep in it and get, quite literally, sick of it. However we couldn’t find any remote control or a panel that could lead to maintaining it.

Feedback from a real guest

Nikola

spainhotels · 11 Jul 2025 · CZ

1.0/5

“No keys replaced by a stupid chatbot is not what you have ever wanted”

The best

There's a calm neighborhood, close to a metro station and good restaurants. Perfect clean apartment.

To be improved

Removing keys by a link from e-mail on your mobile phone (for opening even your room!) is a terrible idea. It always took 20 min to get in when staying with other guests in front of the building. When you go to a shared bathroom, you can't forget your phone otherwise locked in the shared corridor. No personal support, only a stupid chatbot. The air conditioning was freezing all the day and the room with no real window!?!

Feedback from a real guest

Beverly

spainhotels · 01 Jul 2025 · US

4.5/5

“Very nice”

The best

Clean Economical

To be improved

Had trouble with entry

Feedback from a real guest

Esgaldo

spainhotels · 29 Jun 2025 · ES

4.0/5

“Good money value”

The best

Good location, money value

To be improved

Walls a bit thin… you could hear a lot.

Feedback from a real guest

AFRODITI

spainhotels · 14 Jun 2025 · GR

2.5/5

“The location is good if you need to reach the airport. Easy to access. · Cons: Self-check-in processes are extremely time-consuming. E-mails received by booking appear as fraudulent on the official company website, which raises issues of security when requested to complete the traveler registration and import your credit card! You can not regulate the air conditioning in the room. It was freezing and I had to sleep with the window open. The room door does not lock from the inside. As a woman travelling alone, I had to place furniture behind the door to feel safe to sleep.”

The best

The location is good if you need to reach the airport. Easy to access.

To be improved

Self-check-in processes are extremely time-consuming. E-mails received by booking appear as fraudulent on the official company website, which raises issues of security when requested to complete the traveler registration and import your credit card! You can not regulate the air conditioning in the room. It was freezing and I had to sleep with the window open. The room door does not lock from the inside. As a woman travelling alone, I had to place furniture behind the door to feel safe to sleep.

Feedback from a real guest

Daniel

spainhotels · 12 Jun 2025 · IE

4.0/5

“Great, Auto Check In Needs To Be Streamlined.”

The best

Love the ethoes/philosophy of auto-check in. Everything is streamlined, room was clean, price was good, facilities were good. Great value for money. The way you click the email button to open every door is AMAZING.

To be improved

The check-in process was good for me, but disastrous for most people. I had to help two women from Denmark who did not have WhatsApp. It ASSUMES that you already have WhatsApp for contact, these women did not know what it was and had to download. The company should have an additional verification method (Email, Telegram, Google Authenticator, etc). Also, for two people both of them have to check in their details, which is lousy. You can't refuse the same WhatsApp number. Make sure to do the verification process as soon as possible - you don't want to be stuck outside the door to do the check-in verification.

Feedback from a real guest

AYZ Villegas - Auto check-in property