Balcony & Room Malaga centro

Not clean, hot water is not working, refrigerator is in a very bad condition, the staff is not responsive, whats up number is a sort of AI based and not helpful. Even I had informed them through whats up ans booking.com message box that I was leaving the property, they did not reply at all. They sent me an automatic check out procedure. What a joke :((

The bed is essentially a pull out sofa bed, not a real bed with a mattress. There are two very thing sheets but no real duvet. The shower was only running cold the first day I arrived, after this is was temperamental. You’re only given two small hand towels to dry yourself with so you will need to bring your own towels. The bathroom isn’t stocked with toilet paper so you will have to buy your own, also the hand wash sink doesn’t work. The kitchen is basically non existent, there is a microwave and a bad smelling fridge but there is no oven or hob, only an electrical single hob that did not work so cooking is not possible. There’s a hairdryer mounted on the wall in the bedroom but the cord doesn’t even reach to the nearest socket so you cannot use it. The mini fridge in the bedroom doesn’t work. The balcony isn’t large enough to spend any time on. Check-in is only possible after 16:00 and you will never interact with the owner or any staff.

Two major problems: The first was that the door in our room to the balcony didn't lock so unless a chair was infront it blew open so we were freezing the first night when we didn't know. Secondly, we didn't get any hot water so couldn't have a shower- very bad. And didn't use the kitchen but one of the other guests told me it didn't work.

No hot water in shower