Beachfront Bungalow Cotillo Lagos

Our experience with this apartment was both on the first day and at the end of the trip extremely negative: We arrived late in the evening and the apartment was totally dirty and with bad smell, never cleaned after previous guests. We immediately contacted the property who apologized for what had happened and promised us two nights refund and that within an hour a person would arrive to clean and take another half hour. Since it was late in the evening and we were tired from the trip, aware of the two nights of reimbursement that would cover the extra cost, we booked last minute for the first night a facility nearby, and asked the property to take proper time and do some more thorough cleaning and that we would return the next day trusting that the house would be clean. In fact, the next morning the property informed us that by 10:30 a.m. the house would be ready for our experience and so it was. We thought we were done with our misadventures and finally enjoyed the remaining 3 days. Unfortunately, the weeks after, we had to see that the property had no interest in refunding what was promised. After having to solicit it ourselves, we finally receive notification of the refund. The amount was really very low compared to what was expected and, upon contacting Booking assistance, they confirmed that it is only for one night and not two. The property disappeared and no longer answered to our messages but only to those from Booking assistance, lying and claiming that instead the nights refunded are two. Despite repeated reminders from Booking assistance to the property, the property stiffens on this position: unfortunately, with great arrogance and disrespect, the property managed to save a few euros and made us have a bad experience!

The balcony is shared with tge apartment next door.. but luckily no one was staying next door while we were.

The owner was unempathetic and practically called us idiots in a long SMS. BIG PROBLEMS with keys. So listen carefully if you want to avoid to pay 100-200 euros. DON’T leave the keys in the keyhole inside the door, which accidentally happened to us when my husband shut the door without checking. THE ONLY WAY to open the door if this happens is with a locksmith and a new lock to a cost of minimum 100 euro. No information on this was given and according to the owner all doors in the world function like this. We ended up in a very stressful situation with a person who refuses to answer phone calls and only answer in sms when it suits her. Also felt totally blackmailed to accept her conditions. We have filed a complaint to booking about how this was handled. The sun came after lunch. The terrace is shared. People gather every day below the terrace to drink and sing to the sunset.

Nothing

Everything was perfect. Maybe one point I wasn’t expecting is the shared terrace with neighbors but it is was not an issue at all we saw them once and they were super kind.