Bello Naranjo, Puerto Banus Los naranjos de Marbella

No complaints lovely host and apartment for a cheap and cheerful stay.

We had so many dislikes with the apartment, we tried to like it and not be disappointed but it was not possible after one week when the electricity went out at 9am and was not provided back until 6pm (we then moved out and we don’t know if the electricity ever came back). While asking our money back for the 3 nights we couldn’t stay at this apartment, host has been led us wait for 2 weeks while i have been reminding the payment to him all the time. Now he has said that he made the 3 night payment without the Booking commission, but I am not okay with that because we had to pay the commission. However, I have not received any amount and hopefully Booking.com Customer service will help me with this case. PS! The host still has false info about the pool in his accommodation page! Here’s more what was not ok: 1. Humidity and mold smell in the first couple of days. Only heating option was a small heater in each room. 2. Pool was empty, host said that it was emptied couple of days ago because of the rain and storm, but this is not very believeble as we know that in Spain there is a rule to have a lifeguard at every pool. Host said that we can use the other pool, but if we wanted to know more about the access, it took 4-5 days for him to finally say that this is also empty. He is lying in his booking that the pool is open all year round. We booked this apartment because it was stated that it’s open. 3. We found molded coffee in the microwave, also found molded and damp towels in the washing machine which we washed and dried ourselves. 4. Towels in the bathrooms and sheets, which should be clean, smelled like damp also. 5. Spiderwebs in the apartment, a sign that it is not cleaned correctly. 6. There was only one trashbag in the apartment and if we ran out, we kindly asked host to bring more. He said he will do it at the same day, after 2 days he left one 1 bag only which clearly wasn’t enough. 7. Found weed in kitchen cabinet.

The apartment has not AC and its not clean with very bad smell . We tried to contact with the owner no one responded .