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Verified reviews from real guests who have already stayed here.
The complex is well-located near the beach, which was appreciated by guests.
Staff were generally friendly and the bar service was attentive, but there were complaints regarding the handling of noise issues.
Food offerings were decent with good pricing, particularly at the bar.
While there were positive aspects, the negative experiences heavily impacted the overall enjoyment of the stay.
Facilities like the pool and gardens were praised, but the lack of basic kitchen items was a downside.
Guests felt that the quality of the apartment did not match the price paid, leading to disappointment.
“Passable”
Clean and spacious
Air con was not good, electrics kept tripping, bee nest on balcony, not enough pillows or bed linen
“Awful”
Pool ok Rest if hotel dated
Smelled of smoke . Ni WiFi balcony door broke tv not working patio area dirty No coat hangers awful pillows all drawers broken dirty table
“Excellent holiday, large pool area, swim up bar, good rooms x”
Good location, close to all amenities
“Very good”
“The place was lovely and clean just needs a little bit of work and it would be ideal”
The location and view of pool was fab
The pull out sofa needs an upgrade , it's old and dirty looking , the towels need an upgrade too , they could do with spare blankets we were cold enough
“Appalling Treble shock and dismay, bad treatment no host.”
Unfortunately, the accommodation did not meet the agreement, following issues: Furniture in the room was in a peeling and poor state, with no signs of recent repair. The electrical power outlet was uncovered, posing a safety hazard. The door handles were worn out, with the paint falling off. The doors were unable to close properly due to unsafe electrical wires. There was an ant infestation on the balcony. The area around the air conditioning unit on the balcony was filthy. The microwave was also in a filthy condition. The window was fractured on the edge, and the window seals were falling out. There were holes in the wall above the window, likely from previous curtains. The accommodation had too many steps for my 96-year-old husband, who was using crutches. These issues are clearly unacceptable and do not meet the standards I had expected based on the Booking.com listing PHOTOS. I have included photographs as supporting evidence. We could Not stay - we left, not signing the EUR 200 damage deposit (Licence Number VFT/MA/09920) the room was damaged.
FULL REFUND PLEASE
Benal Beach Holidays · Benalmádena
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